Retention is a family of customer relationship management (CRM) products and services designed for the restaurant sales and delivery process to provide improvement of buyer satisfaction and perceived product value.The Retention platform integrates with the existing POS order process to notify each buyer of order completion and the anticipated delivery including a follow up survey call. Retention VIP Voice Coupon for revenue enhancement is being widely hailed in the pizza industry for not only increasing store sales, but bringing back "lazy" customers. The Fidelity manufactured CallWorks and RSA products are also part of the overall Retention CRM product portfolio.
Retention takes advantage of the most recent technologies to deliver Courtesy and Delivery Calling at the store level, for each order processed. Integration with existing systems allows for more buyer impact without the traditional stress associated with new procedures for each employee. Customer loyalty is often a result of satisfactory experiences and a perception of a business relationship with each order. Delivering food to a home only heightens the importance of executing a positive experience for each customer.
Highlights
- Courtesy Call Notification of Delivery
- Real Time Customer Survey
- Customer Retention with electronic coupons and VIP messaging
Benefits
- Let your customer know the order is on it’s way.
- Survey your customer base and see immediate results.
- Better than Mystery Shopper program.
- Offer e-coupons and VIP retention.
- Win back former customers.
- Increase the frequency of customer orders.
- All this with no capital outlay, no monthly service fees.
- Just pennies per order.
Retention is fully integrated with Diamond Touch and Revention POS Programs.
Just call your POS provider and ask for the Fidelity Retention
program, or call us at
(800) 683-5600 ext. 310.
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